neom project - ksa
vip housekeeping attendant

Knowledge, Skills and Experience

Proven experience in high-end hospitality, luxury resorts, or similar environments.

Strong attention to detail and a keen eye for aesthetics.

Excellent communication skills and the ability to report issues effectively..

Ability to work independently and as part of a team.

Flexibility to work various shifts, including weekends and holidays if necessary

Physical stamina and mobility, including the ability to reach, kneel, and bend.

Knowledge of cleaning and sanitation products, techniques, and methods, but not mandatory.

Qualifications

Diploma, Bachelor’s degree in Facilities Management, Hospitality, or in similar industry.

VIP Experience, Professional certifications in relevant areas are preferred.

Multi-language skills are preferred.

https://app.loxo.co/drake-mangalino

Please send your CV with the position as Subject Title to

recruitment@life1intl.com

Branch Manager
Dubai, UAEr

We are seeking an experienced and dedicated Branch Manager to lead and manage the customer service team for a Photography Studio. The ideal candidate will have a strong background in customer service and guest relations, with a minimum of 5 years of experience. This role requires excellent leadership skills, the ability to analyze business reports, and a passion for working with children.

Key Responsibilities:

Team Leadership:

Lead and manage a team of at least 20 customer service representatives.

Provide coaching, training, and development to team members to enhance their skills and performance.

Conduct regular performance reviews and implement improvement plans when necessary

Customer Service Management:

Oversee daily operations of the customer service department, ensuring a high level of customer satisfaction.

Handle escalated customer issues and complaints with professionalism and efficiency.

Develop and implement customer service policies and procedures to improve service quality.

Business Analysis:

Analyze business reports to identify trends, needs, and areas for improvement.

Use data to make informed decisions and recommendations to enhance customer service operations.

Sales Techniques:

Apply advanced sales techniques to drive customer engagement and revenue growth.

Collaborate with the sales team to develop strategies for cross-selling and up-selling products and services.

CRM Management:

Utilize CRM platforms to manage customer interactions and maintain accurate customer records.

Ensure the team effectively uses CRM tools to track customer inquiries and follow-ups.

Human Resources and Training:

Assist in recruiting, onboarding, and training new team members.

Develop training programs to continuously improve the skills and knowledge of the customer service team.

Problem Solving:

Address and resolve complex customer issues and operational challenges.

Implement proactive solutions to prevent recurring issues.

Working with Kids:

Demonstrate a genuine passion for working with children and creating a positive experience for them.

Ensure that all customer interactions involving children are handled with care and attention to their needs.

Qualifications

Minimum of 5 years of experience in customer service or guest relations.

Proven experience in managing a team of at least 20 members.

Strong analytical skills with the ability to analyze business reports and identify trends.

Proficiency in CRM platforms and customer service software.

Experienced in applying sales techniques to improve customer engagement and sales.

HR and training skills, with experience in onboarding and developing team members.

Excellent problem-solving abilities and a proactive approach to challenges.

Passionate about working with children and ensuring their satisfaction and safety

https://app.loxo.co/drake-mangalino

Please send your CV with the position as Subject Title to

recruitment@life1intl.com